Need to Know

Your Questions Answered

📦 SHIPPING: WHEN WILL MY ORDER ARRIVE?

We aim to ship your order within 5-7 business days (because good things take a little time). Once it’s handed off to the carrier, it’s on its way to your doorstep! 

🔄 RETURNS & EXCHANGES: HOW DO THEY WORK?

Sometimes things just don’t work out and we want to help make it right. Here’s the lowdown:

• Returns: Decided it's not for you? We get it. You’ve got 7 days from receipt of your order to let us know if you’d like to return something. You can ship it back to us and we’ll issue a store credit for the full purchase amount, and you can use it on anything your heart desires.
  
  
• Exchanges: Need a different size, or color, or just want to swap for something else? Sure thing! If the replacement item isn't a match in price, you'll either be issued a store credit or get an invoice for the difference. 
  
  
• Defective Items: Uh-oh! If your item arrives with a defect, snap a photo and email us at hello@sashstyle.com. We’ll replace it with the same item (if possible), or offer a refund if replacements aren’t available. We’ll even cover return shipping for defective items.
  
  Email us at hello@sashstyle.com to request a return or exchange and we will take it from there! 🙋🏼‍♀️

✉️ CUSTOMER SERVICE: HOW CAN I REACH YOU?

We’re here for you! Email us at hello@sashstyle.com with any questions or concerns.

Heads up: we’re a teensy weensy team, and while we pour our hearts into every email, we might take a little extra time to respond. But don’t worry—we promise to get back to every single message. Your happiness is our priority!